No Return-Zone

Once our products leave the Duggos HQ and land in your dog’s eagerly awaiting paws (or yours), they’re yours to keep! Due to the nature of our grooming products, we can’t accept returns. After all, once your pup’s drool is involved, it’s best for everyone if we don’t take those products back, right?

But Wait—There’s Good News!

While returns aren’t in the cards, we’re all about making things right if your order isn’t up to snuff. If something’s gone awry—whether it’s the wrong product, a damaged item, or just something that doesn’t meet our high standards—we’re here to make it right.

Replacement or Refund—Your Choice!

If there’s a problem with your order, just give us a bark (or, you know, an email) at info@duggos.com. Our friendly customer service team will be on it faster than your dog chases a squirrel. We’ll either send out a replacement or issue you a full refund—whichever tickles your fancy.

What We Need From You

To help us solve the problem quickly, please include your order number, a brief description of the issue, and, if possible, a photo of the offending product. Think of it as show-and-tell for grown-ups. This helps us understand what went wrong and how we can fix it.

We’re Here to Help

No matter the issue, we’ve got your back (and your dog’s too). Our goal is to ensure every experience with Duggo’s leaves you and your furry friend grinning from ear to ear. So don’t hesitate to reach out—we’re here to make sure everything goes off without a hitch.

Remember, while we can’t take back any products, we’re always happy to make things right. Because, at Duggos, your satisfaction is just as important as keeping your pup fresh, fabulous, and feeling their best.

So go ahead—shop with confidence, knowing that we’ve got your back every step of the way!